Careers

We are currently seeking an Assistant Front Office Manager with additional experience in Sales and Marketing, to join the Reception team at Helena Bay Lodge, a seasonal luxury lodge, located in Northland, New Zealand. This position is well-suited to serious administration/hospitality candidates who enjoy providing an exceptional standard of service.

This is a full time, permanent position which requires flexibility and commitment. The roster includes morning, afternoon and evening shifts over 7 days.  

The successful candidate will:

• Be highly organised with the ability to lead a team, communicate efficiently and clearly, and think well under pressure, always maintaining a positive attitude.
• Have a good command of verbal and written English
• Have an eye for detail and exceptional presentation skills.
• Have Bachelor or higher degree
• Have advanced knowledge of editing systems and workflows (Avid, Premiere Pro, After Effects etc)
• Have advanced knowledge of Microsoft Office programmes, Adobe Creative Suite
• Minimum of 5 years experience in content production, from storyboarding to exporting for publishing.
• Have knowledge of DLSR camera systems and troubleshooting.
• Have advanced copywriting skills, with a high level of English competency and ability to write for various platforms (internal reports, guest correspondence, social media platforms). 

Job duties include:

• Oversee reservations, night audit, cashiering, room allocations and all front office procedures 
• Assist in the recruitment, training, induction and supervision of front office administrators
• Maintain good working relationships with wholesalers and suppliers
• Responsible for the day-to-day maintenance of hotel computer systems/equipment.
• Cashiering, guest account updates and performing the audit function.
• Guest services as required. Faxing typing and so forth.
• Liaising with third party providers for guest enquiries
• Administration and oversight of the guest reservation system. Ensuring the smooth running of each shift by informing all necessary staff members of relevant information
• Responding to all reservation enquiries in a prompt and courteous manner. Ensuring also that other team members are doing the same.
• Maintain a good atmosphere amongst staff and set an example of good work ethics.
• Guest liaison as required including itinerary organisation, activity booking and vouchering; ensuring guest service is at the highest possible level
• Answering the phone in an efficient and professional manner and ensuring that other team members are doing the same
• Ensuring that guest itineraries and daily reports are published and promulgated to necessary recipients in good time
• Assists FOM in the development of marketing that addresses the distribution of rate offers, packages and programs designed to build occupancy.
• Maintains, updates social media platforms
• Develops brochure and property promotional materials
• Plans, supervises and edits all video/photo shoots, developing shot lists in line with property/brand values.
• Ensures consistent marketing message is communicated in all promotional and collateral efforts.
• Tracks return on investment of all marketing initiatives, including online and direct mail
• Keeps track of actual versus planned marketing budgets and provides input and recommendations as needed, regarding reallocation of funding to the FOM/GM
• Ensures consistency in property's voice on all guest touchpoints and marketing communications
• Provides all sales channels with creative and unique tools to assist in the sales and marketing of the property.
• Keeps detailed files and records on all matters relative to property's marketing materials (photo usage rights, vendor contracts, etc.)
• Any other duties as requested by FOM, GM or deputies

Staff benefits include

• Uniforms including shoes. Uniforms are laundered on site.
• Staff meals on rostered shifts
• Possibility of accommodation in a staff house nearby for employees relocating from outside the Whangarei area.
• Opportunities for personal development for committed staff members

In order to be considered for this position you must meet the following criteria:

• Have the legal right to live and work in New Zealand, for the entirety of the season (until 31st May 2020)
• Have a FULL New Zealand drivers licence and a reliable car to transport yourself to and from work
• Be able to work all days and shifts, in a full-time capacity

Listed 13th March 2020

Huka Lodge is the 'Grand Dame' of luxury lodge accommodation in New Zealand and an exciting opportunity has arisen for a talented Pastry Chef to join this iconic brand.

Marketing & Communications Manager

Matakauri Lodge is an alpine lakeside retreat nestled in one of the world's most serenely beautiful landscapes. Spectacularly situated on Lake Wakatipu and only seven minutes from Queenstown. 

A rare leadership opportunity has become available in our Ultra Luxury Lodge. Reporting to the Lodge Manager you will assume the position of second in command of all Lodge Operations and full responsibility in the Lodge Manager’s absence. This is a key position and the successful candidate will need to have extensive hospitality experience, a strong focus on excellence, plenty of enthusiasm and a flexible approach.  The right applicant must be self motivated, a team player and able to work well in a high pressure environment.

The successful candidate will have:

• A passion for service delivery and luxury hospitality
• Previous senior level experience in 5 Star, Luxury Hotels and / or Boutique Lodges
• A commitment to high standards and quality
• Ability to drive a team and foster team work
• Administrative management experience, including strong financial acumen
• A natural desire to problem-solve and achieve practical solutions
• Extremely high attention to detail and exceptional organisation skills
• Undeniable professionalism
• Flawless presentation; a sense of style

And a winning personality!

Matakauri Lodge is a member of Relais & Châteaux, an exclusive collection of the finest hotels and restaurants in the world. 

Recent awards include; Travel + Leisure, World’s Best, July 2019; Matakauri Lodge was named #3 Resort in Australia and New Zealand, and # 45 in the Top 100 Hotels in the World.

If you would like join our world class team and if you have the attributes above, we would love to hear from you.  

You must have access to your own reliable transport and a valid working visa to apply.

(Listed 18th Feb 2020)

About the business

The Landing is located in the Bay of Islands in the far north of New Zealand's North Island. The 1000-acre property comprises six private beaches, an award-winning vineyard and winery, lush wetlands, and four extraordinary Residences positioned throughout the property.

About the role

The Head Housekeeper is the department manager and as such is responsible for the hiring, training, development and running of the team of housekeepers at The Landing.

A professional is required for this role and you will be able to use your skills in recruitment, rostering, management, purchasing, cost control and maintenance to full affect in this all encompassing role.

During our peak season it is expected that more than 2/3 of your time will be hands on alongside your hardworking team; while still completing administrative tasks as required.

Over the cooler, quieter months you will happily move laterally into assisting other teams as and when required to keep The Landing Hospitality business moving forward. No two days will be the same!

Benefits and perks

The Landing offers a great working environment with in a friendly team. Good prospects for progressing within our organisation. 

A competitive salary is on offer as is the opportunity to work with a highly engaged and motivated leadership team.

Skills and experience

Ideally you will;
• Have an incredible eye for detail
• Be able to meet our high standards of service
• Thrive in a team environment
• Be able to multitask with ease
• Be flexible with working hours
• Have your own transport

Set on 6,500 acres in the Bay of Islands, Northland, New Zealand, The Lodge at Kauri Cliffs affords spectacular views of the Pacific Ocean and overlooks our championship golf course.  The beautiful panoramic view encompasses Cape Brett, the famous “hole in the rock” and the Cavalli Islands. The main lodge hosts a spacious living room, two private day rooms, computer room, and a beautiful dining room with an outdoor deck overlooking the Pacific Ocean. Twenty three all suite rooms are nestled nearby in the forest.

This is a varied, hands-on role where you will need to be willing and able to pull your sleeves up and get stuck into maintenance projects as they arise. Reporting into our busy Maintenance Manager, this is an opportunity to combine your passion for a ‘job well done' with your maintenance skills in the beautiful environment of Kauri Cliffs.

We are looking for someone with excellent communication skills: you will need to be passionate about delivering a superior guest experience and thrive on customer interaction.

The successful candidate will have:

• Relevant experience in a maintenance / handyman role
• The ability to work unsupervised
• Rigorous attention to details
• Held a clean New Zealand Drivers' License for 2 years (essential) with a P endorsement (preferred).
• Excellent presentation and communication skills
• A good level of physical fitness
• A professional approach to Health & Safety regulations

If this sounds like you, we would love to hear from you.  

You will need to have your own reliable transport and the right to live & work in New Zealand to apply.