At Helena Bay Lodge we give our guests the very best that New Zealand has to offer aiming to exceed our guest's high expectations. We are currently seeking a Full Time Receptionist. This is a full time position where flexibility of availability is key. A successful candidate would be able to work across a 7-day week shift pattern including mornings, afternoons and evenings. Duties are but no limited to as follows -
Guest liaison as required including itinerary organisation, activity booking and vouchering; ensuring guest service is at the highest possible level
Answering the phone in an efficient and professional manner
Responding to all reservation enquiries in a prompt and courteous manner ensuring sales and room yield are maximized. Computing reservations accurately and communicating with guests / agents in professional written correspondence.
Cashiering, guest account updates and performing the audit function
Guest services as required; faxing, typing and so forth
Ensuring the smooth running of each shift by informing all necessary staff members of relevant information
Administering the reservation system
Responsible for the daily running of hotel computer systems
General lodge typing duties
Ensuring the office is always clean, tidy and well equipped
Maintain a good atmosphere amongst staff and set an example of good work ethics
Duties as requested by the General Manager and Front Office manager.
We are looking for someone with front line hospitality experience, great computer skills and reservations systems knowledge is an advantage.
Please note this job is on a contract until the 31st of May with the potential to turn into full time.
(listed 14th Jan 2019)
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